We at Doggy Planet (shall hereinafter be referred to as we”, “our”,  “Company” or “us”) recognize the importance of privacy and confidentiality of personal information.

Doggyplanet.com (“Doggy Planet” or, the “Platform”) is a business-to-consumer (or “B2C”) platform which connects and facilitates sales and purchases between our business as a seller (or “Seller”) and consumer buyers (or “Buyers”).

This Privacy Policy sets out the ways in which we collect, use, and disclose information in connection with the operation of the Platform, including personal information about you, Platform users, visitors, and representatives. This Privacy Policy also applies to the use of our company via your mobile device. Other Alibaba services are governed by separate Privacy Policies, please refer to the Privacy Policy applicable to those services.

Depending on your location, the entity responsible for the handing of your personal information is:

 We only market to buyers from the United States, so if you are a registered buyer of our website, and you are from the United States, and you are contracting with the company.

1. COLLECTION OF INFORMATION

The personal information that we collect from you, either directly or indirectly, will depend on how you interact with us and our website. Such personal information broadly falls into the following categories:

Information That You Provide To Us:

We collect personal information directly from you when you choose to provide us with this information through your use of our company and through your other interactions with us, such as where you issue a complaint. Certain parts of our company ask you to provide personal data in order to set up and use it to as a Buyer or Seller.

If you are a Buyer, we will ask you to provide the following personal information:

Information That We Collect Indirectly:

If you are a Buyer or prospective Buyer, we will collect personal information indirectly, including through automated means from your device when you use our website. Some of the information we collect indirectly is captured using cookies and other tracking technologies as explained further in section F “COOKIES” below. We collect the following personal information indirectly:

Information That We Receive From Third Parties:

If you are a Buyer we may receive personal information about you from third-party sources, such as verification service providers and social media platforms where you choose to register for a Platform account via a social media account.

We will only collect personal information from third parties where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. 

We collect the following personal information from the following categories of third parties:

1. USE OF PERSONAL DATA

We collect and use your personal information for the following purposes:

• Verifying Platform account registrations, including conducting fraud, security, ”Know Your Custom” and anti-money laundering checks in order to approve your Seller account;
• Verifying your eligibility as a Platform blogger or influencer;
• Setting up / administering Buyer accounts, including providing log-in IDs and setting up payment/transaction accounts;
• Providing customer service support, such as responding to your queries, feedback,  and managing claims and/or disputes;
• Providing/supporting general Platform services, facilitating communication between Buyers and our company, processing transactions and payments, assessing advance withdrawal requests from us and providing logistics and delivery services, supporting logistics and delivery;
• Supporting Buyer clearance declarations/applications where made via our website;
• Verifying your identity and purchases in connection with product warranty or other after-sales claims;
• Recommendations and personalization, such as using your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with our services.
• Sweepstakes, contests, and other promotions and events, such as using your profile image and account information to identify you in related promotions and events, and facilitate your invitations to friends who you want to invite to join the services.
• Advertising, such as displaying interest-based ads based on the ways in which you use our website, your browsing records, and order history (we may use cookies and other similar technologies to provide you with marketing and advertising based upon your browsing activities and interests (see section F. COOKIES below for more information) for features, products, and services that might be of interest to you. We do not use information that personally identifies you (such as name or email address) to serve interest-based ads.
• Conducting research and analytics to ensure the security of our Platform, to improve the content and layout of the Platform, and to improve our Platform, product offerings, and services;

1. DISCLOSURE OR SHARING OF PERSONAL INFORMATION

We disclose/share personal information with the following categories of recipients:

• Other Platform Buyers and/or Sellers where necessary to support purchases and communications made between you. If you are a Buyer, the Sellers that you purchase from will also control personal information about you relevant to or connected with your Platform purchases and communications with them. Please refer to the respective Seller Privacy Policies for information about how they will process your information.

• Please note that, in using our services, you may share personal information with others; for example, when other users view items on our platform, they may see item reviews you left as well as your profile image and nickname.

• Third-party partners and service providers and/or affiliates engaged by or working with us to assist us in providing services to you or who otherwise process personal information for purposes described in this Privacy Policy or notify you when we collect your personal information. Categories of these partners and service providers include:

• Our company entities and affiliated companies and/or their designated service providers that work with us to provide processing services such as software, tools, systems, and messaging services for purposes described in this Privacy Policy. 
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• Our business partners (for example, in order for them to provide you with discounts or offers that may interest Buyers or prospective Buyers) where you have consented to receive such information from them if required by applicable data protection laws;
• Marketing and advertising partners, such as Google, X, Facebook, and Instagram, and providers of analytics services relating to users’ behavior such as Apps flyer and Criteo, so that they may tailor the content you see when visiting our Platform for analytics and/or advertising purposes. These partners may combine information they collect on our Platform with data on their platforms and data they collect from other websites or through other sources in order to conduct targeted advertising. The processing activities of these third-party marketing platforms are governed by their own privacy policies, not this Privacy Policy (please refer to section F “COOKIES” below);
• Payment service providers that provide payment processing services, such as Alipay Singapore E-Commerce Private Limited. Please note some activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy;
• Warranty service providers, to provide product warranty services where requested by a Buyer or Seller;
• Customer service support providers, to provide after-sale services or other customer service support;
• Risk control service providers,  to assess the security of Buyer and Seller accounts and transaction risks; and
• Third-party rating / reviewing service providers to carry out reviews or surveys of our services with customers if you choose to participate in reviewing or rating Platform products and/or services;

• To our professional advisers, law enforcement agencies, insurers, government, and regulatory and other organizations where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person; or as otherwise required or permitted by applicable laws.
• To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger, or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.
• To any other person with your consent to the disclosure.

We have established relationships with other parties and websites to offer you the benefit of products and services that we do not offer. We offer you access to these other parties and their websites either through the use of hyperlinks to these sites from our Platform or through offering “co-branded” sites in which both we and other parties share the same uniform resource locator (URL), domain name or pages within a domain name on the Internet. In some cases, you may be required to submit personal information to register or apply for products or services provided by such third parties or co-branded partners. This Privacy Policy does not apply to these third-party sites or co-branded sites. The privacy policies of those other parties may differ from ours, and we have no control over the information that you submit to those other sites. You should read the relevant privacy policy for those third-party sites and co-branded sites before responding to any offers, products, or services advertised by them.

1. RETENTION

We will retain your personal information for as long as we have an ongoing legitimate business need to do so, to provide services or products to you, or as required or permitted by applicable laws. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. How long your data is kept for will also depend on how you use our website (for example if you are logged in as a member or you are visiting our website as a guest) and what the information you provide to us is used for. For example, if you are a registered member, certain data will be retained for a length of time following termination or deletion of your account, in order to comply with applicable laws [(for example, if a court order is received about your account, we would retain your account data for longer than the usual retention period when an account is deleted)] or in case of disputes. In other instances, the period of retention may be determined according to your activity in our company or to comply with a specific arbitration period/resolve a dispute.

1. RIGHTS REGARDING PERSONAL DATA

Under applicable laws, you may have rights of access to personal information held by us and other rights. THE UNITED STATES, please refer to section K. VISITORS FROM THE UNITED STATES below. If you have any questions regarding this Privacy Policy or if you wish to access or correct your personal information as a user of our website, contact us by email.

1. COOKIES

This section explains how we use cookies and similar technologies (we refer to them collectively as “cookies”) to recognize you when you visit our Platform. It explains what these technologies are and why we use them, as well as your rights to control them.

What are cookies?

A cookie is a string of information that is sent to your browser and stored on your computer or mobile device’s hard drive. If you do not de-activate or erase the cookie, each time you use the same browser or device to access the Platform, our web servers will be notified of your visit to our company and, in turn, we may have knowledge of your visit and the pattern of your usage.

Cookies set by the site or app owner (in this case, AliExpress) are called “first-party Cookies”. Cookies set by third parties other than the site or app owner are called “third party Cookies”. Third-party Cookies enable third-party features or functionality to be provided on or through the website (e.g. such as advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.

Cookies are also categorized as “session Cookies” (which are erased once you close the browser or shut down the device) and “persistent Cookies” (which remain even after closing the browser or shutting down the device/application and which are activated each time you visit the Platform). Session cookies use encrypted data to authenticate you. Persistent Cookies do not store account numbers or passwords. We use both session cookies and persistent cookies.

Why do we use Cookies?

We use first- and third-party Cookies for several reasons.

Some Cookies are required for technical and/or security reasons in order for our Platform to operate, and we refer to these as “essential” or “strictly necessary” Cookies. First-party Cookies are mainly served to enable basic functionality on our Platform; including web analytics Cookies that help us understand how users use our web pages and how we can improve their use. For example, we use essential or strictly necessary Cookies to enable us to remember goods added to your shopping basket and to recognize you when you sign into your account.

We also use social media Cookies. You may register for Platform membership and “share” Platform content through social media such as Facebook and Twitter. Sometimes we embed videos from websites like YouTube. These websites have their own privacy policies which govern their use of information, which you can find on the respective websites.

We also use Cookies to enable us to track and target the interests of Platform visitors to enhance the experience on our Platform by researching visiting patterns and conducting interest-based advertising; assisting our partners in tracking user visits to the Platforms; and tracking progress and participation in promotions and the success of our email marketing campaigns. We use first- and third-party Cookies for these purposes.

1. MINORS

Our company is intended for adults and users must be over 18 to use our Platform. We do not intend to sell any of our products or services to minors, as defined by applicable law. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us by email to remove the information.

1. SECURITY MEASURES

We implement appropriate technical and organizational measures to prevent unauthorized access to the Site, to maintain data accuracy and to ensure the correct use of the information we hold. Upon becoming aware of a data breach, we will notify you and the regulatory authorities in accordance with the timescales and scope required by applicable data protection law.

For registered users of the Platform, some of your information can be viewed and edited through your account, which is protected by a password. It is your responsibility to keep your password secure and confidential. We recommend that you do not divulge your password to anyone. We have instructed our personnel to never ask you for your password. If you share a computer with others, you should not save your login information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session

No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we use appropriate technical and organizational measures to protect the information we hold for you, we cannot guarantee the security of any information you transmit over the Internet.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments.

When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make and as required by applicable law, such as by posting an amended Privacy Policy on the Platform.

 VISITORS FROM THE UNITED STATES

This section of our Privacy Policy contains information required by certain U.S. state data privacy laws.  If you reside in California, Nevada, Colorado, Connecticut, Utah, or Virginia, this section applies to you and supplements the rest of our Privacy Policy above. Please refer to the state in which you reside to learn more about additional terms and rights that may apply to you.

If you are a registered buyer based in the United States, the data controller of your personal information is AliExpress E-Commerce One Pte. Ltd. If you are a registered seller based in the United States, the data controller of your personal information is AliExpress International (United States) Corporation. Your data will be stored in the United States. For contact details, please see section P. HOW TO CONTACT US below. Please also note that, if you are a Buyer, Sellers will also act as independent data controllers of your personal information, including information on your Platform purchases and communications between you and such Sellers. Please refer to the relevant Privacy Policy of the respective Seller for more information about the data practices and ways in which they will process such information.

Information Pertaining to Children

Our Platform is not directed to and we do not intend to, or knowingly, collect, or solicit personal information online from users under the age of 18, nor children under the age of 13. We do not knowingly collect personal information from children under the age of 13 or have any reasonable grounds to believe that children under the age of 13 are accessing or using our Platform. If you believe that a child under 13 may have provided us with personal information, please contact us using the contact details provided under section P. HOW TO CONTACT US below.

California residents

This section supplements the description of our information collection and sharing practices described above under section A. COLLECTION OF INFORMATION and provides certain disclosures to California residents whose personal information we process pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”).

Collection of Personal Information. During the preceding 12 months, we have collected, used, and/or disclosed the categories of personal information described above in section A. COLLECTION OF INFORMATION.

The personal information that we collect, or have collected in the preceding 12 months, falls into the following categories of personal information, as enumerated by the CCPA:

• Identifiers, such as your name, postal address, email address, user account name, and IP address;
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as your contact information;
• Commercial information, such as transaction information and purchase history;
• Internet or network activity information, such as your browsing history and interactions with our Platform;
• Geolocation data, such as your approximate location;
• Audio, electronic, visual, and similar information, such as your records of your support requests and interactions with our customer support service; and
• Inferences are drawn from any of the above personal information to create a summary about you, for example of your preferences and characteristics.

In limited circumstances, we may also collect sensitive personal information as defined in the CCPA, such as account log-in information.

We may obtain the categories of personal information listed above from the categories of sources described above in section A. COLLECTION OF INFORMATION above.

Use of Personal Information. The business purposes for which we collect and handle personal information  is described above in section B. USE OF PERSONAL DATA above.

Disclosure of Personal Information. We disclose or share personal information in the ways described above in section C. DISCLOSURE OF PERSONAL DATA, including by allowing third parties that provide us analytics and advertising services to collect information through cookies and other similar technologies.  

The CCPA defines a “sale” as disclosing or making available personal information to a third party in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, like many websites, we may “share” (as defined in the CCPA) certain identifiers (i.e., IP address and online identifiers), usage data, and inferences to advertising networks, data analytics providers, operating systems and platforms, and social networks, including in the context of our use of certain cookies, pixel tags, and other similar tools and technologies. We do so in order to improve and evaluate our advertising campaigns and better reach customers and prospective customers with more relevant ads and content.

The types of personal information that we may share include unique identifiers (e.g., cookies and similar technologies), device information, geolocation data, commercial data, behavioral data, and inferences.

To the extent that the use of cookies and other tracking technologies to disclose certain personal information to third parties to display targeted or personalized advertisements to you constitutes a “sale” or “sharing” of personal information under the CCPA, you may opt out of such cookies at any time by adjusting your cookie choices.

We do not “sell” or “share” sensitive personal information, nor do we “sell” or “share” any personal information about individuals who we know are under sixteen (16) years old.

You can opt out of any future sale of personal information by using the contact details provided under section P. HOW TO CONTACT US below.

California Privacy Rights. If you are a resident of California, you have the following rights under the

CCPA, subject to certain limitations and exceptions under applicable law:

• Know and Access: You have the right to request to know and access the following information covering the 12 months preceding your request:

–       the categories of personal information we have collected about you;

–       the categories of sources from which your personal information was collected;

–       the business or commercial purposes for collecting, “selling” and/or “sharing” your personal information;

–       the categories of third parties to whom we have disclosed, “sold” or “shared” personal information about you; and

–       the specific pieces of personal information we have collected about you.

You have the right to receive your personal information in a portable and commonly used format.

• Correct: You have the right to request that we correct any of your personal information that we have collected from you that is inaccurate.
• Delete: You may have the right to request that we delete certain personal information we have collected from you.
• Opt-out of the selling or sharing of your personal information: You have the right to request that a business not “sell” or “share” your personal information with a third party, as those terms are defined under the CCPA. As described above, we use cookies and other tracking technologies to make available certain personal information to third parties to display targeted or personalized advertisements to you. To the extent that such practice may constitute a “selling” or “sharing” of personal information under the CCPA, you may opt out of such “selling” or “sharing” at any time adjusting your cookie choices.
• Limit the use and disclosure of sensitive personal information: We do not use or disclose “sensitive personal information” (as defined by the CCPA) for the purpose of inferring characteristics about you, or in any way that would require a right to limit under the CCPA. As a result, we do not offer the ability to limit the use or disclosure of sensitive personal information.
• Non-Discrimination: You have the right not to be discriminated against because you exercise your rights under the CCPA. We shall not discriminate against you for exercising any of your above rights, for example, we will not charge you different prices or provide different quality of services to you for exercising your CCPA rights unless those differences are related to your information or otherwise permitted by law.

California Shine the Light Law. Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share our customer’s personal information with third parties for their own direct marketing purposes, without their approval. For inquiries regarding our disclosure policy, please use the contact details provided under section P. HOW TO CONTACT US below.

Do Not Track. California Business and Professions Code Section 22575(b) (as amended effective January 1, 2014) permits our customers who are California residents to be informed as to how we respond to Web browser “Do Not Track” settings. As ‘Do Not Track’ is a standard that is currently being developed, we do not take actions to respond to ‘Do Not Track’ settings, and instead, we adhere to the standards set out in this Privacy Policy.

Nevada residents

Under Nevada law, Nevada residents who have purchased goods or services from us may opt out of the “sale” of “covered information” (as such terms are defined under Nevada law) for monetary consideration to a person for that person to license or sell such information to additional persons. “Covered information” includes first and last name, address, email address, and phone number, or an identifier that allows a specific person to be contacted either physically or online.  As discussed above, we share your information with certain third parties that we believe can provide you with offers and promotions for products and services of interest to you and in the other ways described above.  We do not believe that our sharing in this regard would qualify as a sale under Nevada law. Nonetheless, if you are a Nevada resident who has purchased goods or services from us, you may submit a request to record your preference to opt-out by using the contact details provided under section P. HOW TO CONTACT US below. Please note we may take reasonable steps to verify your identity and the authenticity of the request.

Colorado residents

The Colorado Privacy Act (“CPA”) and its implementing regulations define “consumer” as a Colorado resident who is acting in an individual or household context only and does not include residents acting in a commercial or employment context. If you are a Colorado “consumer”, you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:

• Access: You have the right to request to confirm whether we are processing personal data about you and to access such personal data.
• Data Portability: You have the right to obtain your personal data in a portable and readily usable format.
• Correction: You have the right to request that we correct inaccuracies in the personal data we have collected about you, taking into account the nature of the personal data and the purposes of processing your personal data.
• Deletion: You have the right to request to delete certain of your personal data.
• Opt-out of Data Processing for purposes of Targeted Advertising; Sales to Third Parties; and Profiling: We do not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the Colorado Privacy Act. As described above, we do not sell personal data to third parties for money, nor for the purpose of profiling in connection with decisions that produce legal or similarly significant effects. However, we do process personal data for the purpose of displaying targeted or personalized advertisements to you, if you instruct us to do so. You have the right to opt out of the processing of personal data for personalized advertising purposes at any time by changing your cookie choices.
• Appeal: You have the right to appeal a refusal to take action on your request. You must ask us to reconsider our decision within 45 days after we send you our decision. We will endeavor to respond to your appeal within 60 days of such an appeal, including a written explanation of the reasons for the decision, and any action taken or not taken in response to the appeal.

Connecticut residents

The Connecticut Data Privacy Act (“CtDPA”) defines “consumer” as an individual who is a resident of Connecticut. If you are a Connecticut “consumer”, you may have the following rights concerning your Personal Information, subject to certain limitations and exceptions under applicable law:

• Access: You have the right to request to confirm whether we are processing personal data about you, and to access such personal data.
• Data Portability: You have the right to obtain your personal data in a portable and readily usable format.
• Correction: You have the right to request that we correct inaccuracies in your personal data.
• Deletion: You have the right to request to delete the personal data provided by you or obtained about you.
• Opt-out of Data Processing for purposes of Targeted Advertising; Sales to Third Parties; and Profiling: As described above, we do not sell personal data to third parties for money, nor for the purpose of profiling in connection with decisions that produce legal or similarly significant effects. We may process personal data for the purpose of displaying targeted or personalized advertisements to you if you instruct us to do so. You have the right to opt out of the processing of personal data for personalized advertising purposes at any time by changing your cookie choices.
• Appeal: You have the right to appeal a refusal to take action on your request. You must ask us to reconsider our decision within 45 days after we send you our decision. We will endeavor to respond to your appeal within 60 days of such an appeal, including a written explanation of the reasons for the decision, and any action taken or not taken in response to the appeal.

Utah residents

The Utah Consumer Privacy Act (“UCPA”) defines “consumer” as an individual who is a resident of Utah acting in an individual or household context only and does not include residents acting in a commercial or employment context. If you are a Utah “consumer”, you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:

• Access: You have the right to request to confirm whether we are processing personal data about you, and to access such personal data.
• Data Portability: You have the right to obtain your personal data in a portable and readily usable format.
• Deletion: You have the right to request to delete the personal data provided by you or obtained about you.
• Opt-out of Data Processing for purposes of Targeted Advertising and Sales to Third Parties: As described above, we do not sell personal data to third parties for money, nor for the purpose of profiling in connection with decisions that produce legal or similarly significant effects. We may process personal data for the purpose of displaying targeted or personalized advertisements to you if you instruct us to do so. You have the right to opt out of the processing of personal data for personalized advertising purposes at any time by changing your cookie choices.

Virginia residents

The Virginia Consumer Data Protection Act (“VCDPA”) defines “consumer” as a Virginia resident who is acting in an individual or household context only and does not include residents acting in a commercial or employment context. If you are a Virginia “consumer”, you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:

• Access: You have the right to request to confirm whether we are processing personal data about you, and to access such personal data.
• Data Portability: You have the right to obtain your personal data in a portable and readily usable format.
• Correction: You have the right to request that we correct inaccuracies in your personal data.
• Deletion: You have the right to request to delete the personal data provided by you or obtained about you.
• Opt-out of Data Processing for purposes of Targeted Advertising; Sales to Third Parties; and Profiling: As described above, we do not sell personal data to third parties for money, nor for the purpose of profiling in connection with decisions that produce legal or similarly significant effects. We may process personal data for the purpose of displaying targeted or personalized advertisements to you if you instruct us to do so. You have the right to opt out of the processing of personal data for personalized advertising purposes at any time by changing your cookie choices.
• Appeal: You have the right to appeal a refusal to take action on your request. You must ask us to reconsider our decision within 45 days after we send you our decision. We will endeavor to respond to your appeal within 60 days of such an appeal, including a written explanation of the reasons for the decision, and any action taken or not taken in response to the appeal.

Making US Privacy Rights Requests

If you are a resident of one of the above U.S. states and would like to exercise any of your rights described above, please submit your rights request by using the contact details provided under section P. HOW TO CONTACT US below. Once we receive your request, we may verify it by requesting information sufficient to confirm your identity, including by asking you to verify information about your use of the Platform.

Please note that the rights described above are not absolute, and where an exception under applicable law applies, we may be entitled to refuse requests in whole or in part.

In certain states (such as California), an authorized agent may submit a rights request on your behalf. If you use an agent, we may require you to provide the agent with signed permission to submit a request, require that you verify your identity directly, or otherwise require you to confirm you have provided the authorized agent with permission.

We endeavor to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period (up to a total of 90 days) in writing. You may submit a request as frequently as you would like, but we are not required to respond to requests to provide personal information to you more than twice in any 12-month period.