We at Doggy Planet (shall hereinafter be referred to as we”, “our”, “Company” or “us”) recognize the importance of privacy and confidentiality of personal information.
Doggyplanet.com (“Doggy Planet” or, the “Platform”) is a business-to-consumer (or “B2C”) platform that connects and facilitates sales and purchases between our business as the seller (or “Seller”) and consumer buyers (or “Buyers”).
Terms and Conditions
Buyer Protection Money Back Guarantee” or “Basic Buyer Protection” Rules, Terms & Conditions (the “Official Rules”)
These Terms & Conditions apply to the “Buyer Protection Money Back Guarantee” or “Basic Buyer Protection” by us (the “Buyer Protection”).
- Promoter: the contracting party is the company.
- Eligible Member: You must be a registered member of website with a valid account and have successfully made and completed a purchase of goods and/or services on the website.
- Buyer Protection Period: As aforementioned
- Rules:
a. If the Eligible Member does not receive the goods and/or services within the Buyer Protection Period or receives goods and/or services that are sub-standard in its view, the Eligible Member may initiate a refund request as aforementioned.b. During the Dispute Procedures, our refund department will investigate the incident considering (but not limited to) the following factors:
i. Whether goods and/or services received by the Eligible Member are damaged, defective, or, are substantially different from what has been presented or described on the product listing page;
ii. Whether the non-arrival of goods and/or services to the Eligible Member is due to factors beyond its control;
iii. Whether the non-arrival of goods and/or services to the Eligible Member is due to error or miscommunication on the part of the Eligible Member (eg providing incorrect shipping address etc); or
iv. Whether the goods and/or services are returned to the seller due to such goods and/or services not being able to clear customs.c. We may ask the Eligible Member for relevant information, documentation, records, and/or other evidence to support the Eligible Member’s claim.
d. After the refund request is received, we will make a determination (which is final and not subject to appeal). If the determination is in favor of the Eligible Member, subject to the terms of the Official Rules (including but not limited to the force majeure clause below), the Eligible Member will be eligible for a refund within 20 days after the completion of the Dispute Procedures. Such refund will be generally credited to the same means of payment used by the Eligible Member when placing the affected order on our website unless the parties have agreed on some other means and are subject to the relevant technical constraints.
- General Rules:
a. By participating in this Buyer Protection, you agree to be bound by these Official Rules.b. Any fraud and/or abuse by you (as determined by us at our sole discretion) will result in forfeiture of your eligibility to this Buyer Protection and/or rights under these Official Rules.
c. We are not responsible for any late, lost, delayed, incomplete, illegible, misdirected or undeliverable entries, responses, or other correspondence, whether by e-mail or otherwise.
d. We reserve the right to amend these Official Rules without prior notice. In the event of disputes, the decision of the Promoter shall be final and binding.
e. we reserve the right and absolute discretion to cancel or revoke anyone’s right to participate in this Buyer Protection.
- Force Majeure: Under no circumstances shall we be held liable to the Eligible Member for this Buyer Protection or any rights under these Official Rules due to or resulting directly or indirectly from acts of nature, forces or causes beyond the reasonable control of AliExpress or the relevant seller, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties or any suspension or disruption of transportation or business operation (including but not limited to delays or disruption of the resumption of work or operation ordered by any government agency) in the event of a national or regional spread of epidemic or pandemic.
- Conflict of Terms and Conditions:
a. In case of any discrepancy in the content between the English and other non-English language versions of these Official Rules, the English version shall prevail.b. In the event that any of the terms under these Official Rules conflict with rules and/or any such related information displayed elsewhere on our website, the terms under these Official Rules shall prevail.
- Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE WE BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, BUSINESS OR PROFITS) ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION IN THIS BUYER PROTECTION, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SPONSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
- Disputes: You acknowledge and agree that we or any of our affiliates shall not be responsible, and shall have no liability to the Eligible Member or anyone else for any dispute or claim that arises out of your participation in this Buyer Protection.
- Governing Law and Dispute Resolution: You agree that this Buyer Protection is governed, interpreted, and enforced by the laws of the United States, without regard to its conflict of laws principles. Any and all legal actions, claims, or proceedings arising out of, or in connection with these Official Rules must be finally resolved as under the laws of the United States.